UK Store surveys – Halfords Customer Experience Survey

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Halfords Customer Experience Survey

over here Halfords has 466 stores across the UK and Ireland and offers a range of products including car maintenance, car enhancement and outdoor leisure such as camping equipment and bikes. If you have recently shopped at Halfords and received an invitation card to complete the survey then see below for details of how to enter for your chance to win big prizes.

Halfords Customer Experience Survey Tell Halfords about the experience you received in store on your last visit. Were the staff friendly and knowledgeable about products? Did you get help with everything you needed? Give your opinion on what you thought or any ideas for improvement by going to and entering the code from your invitation card. – Win £1000

More Help The survey should only take a few minutes to complete and once finished you will get the chance to instantly win an iPod or £500 and go into the grand prize draw to win £1000. Take the survey now at and you may get the chance to buy that bike or car stereo system you have been after!

About Halfords Customer Experience Survey

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Grand prize: £1000
Instant win prizes: iPod and cash prizes


  1. Debbie ‘Zumba’
    I have to say that yesterday I wondered into Halfords (Tiverton)
    Looking lost & confused searching for a Sat Nav!…..
    I stood and gazed into unknown space
    looking for the Sat Nav Place!
    But in a flash and a blink of an eye….there was Greg!
    such a helpful guy.
    He expained in simple terms (woman proof!)….the meaning of the Garmin ways, ones that speak, ones you tweak (something about blue teeth!) and ones that guide you on your way!
    Thanks to Greg…..I got ‘The One’…..and now my life is full of fun! No more maps on the passenger seat…..just put in the postcode and I’m gone!! (a pleasant woman with a calm fresh voice, no swearing and abuse when I track left not right!!)
    All the lads in Tiverton were happy, smiley and really good fun!
    Their funky hair styles were second to none! (I did congratulate them on their turn out and got some hair gel tips at the same time!!! thanks lads!!)
    Thank you Halfords….you are great (tempted with a mountain bike next….can I still use the Sat Nav on it?) x x x

  2. Walked in to store today asked if you sold water carries not only did the sales man say yes he walked me to the aisle. Ask what size i needed and made sure i was happy with it. Asked if i needed any thing else. The staff in halfords are always friendy and are always ready if u need advise. Just wish all other stores i shop in would be as friendy. So thanks halfords x jo

  3. Always find staff cheerful and ready to help,and with my mountain bike I can always find help,advice and guidance on anything from a bolt to a whole bike,so halfords is always my first port of call when it comes to my cycling needs,much better service than dedicated bike places in my opinion…Mr.WADE.

  4. 17th july 2012,,went into halfords front st arnold nottm,mainly to purchase air freshner,vast amount of differant varietys,found the one needed,but ask assistant about number plate poppers. mine had fell off & was amased how many differant ones there was, a most helpfull assistant sorted me out imediatly finding correct ones for my car ,very helfull staff each time i go [very often]

  5. 20th july 2012. I was welcomed into the store at kilmarnock with friendly helpful staff.
    The team at kilmarnock store helped me choose the right engine oil which was so helpful! i would be very happy to shop in halfords again and again very big thanks to gail and lin at the kilmarnock store!!!!!

  6. I visited Halfords Colchester Colne View Branch today and the service given by the staff member Could have not been bettered I purchased a Tom Tom Sat Nav to replace my existing model which had given me many years of excellent service but felt it was time to update with a later mode. This was fitted at the time of purchase free of charge into my car,within minutes and tested on my local journey back home wih a perfect result
    Thank you very much.
    Basil Gowing.

  7. I have been driving since 1953 and for the next 40years I would jump in the car and drive anywhere without a thought,I had a built in direction finder.Now it seems to have worn out and just about any journey we take we get lost so we bought a Sat Nav we have only made one trip but without trouble and we have more this next week.We bought it from Halfords Penrith it was a good deal, I have been back a couple of times for help so far and am sure I will get in many more fixes and need help.The Halfords staff are so helpful and always make me feel comfortable when I don`t understand a operation or action, I feel welcome when I pop in.Well I am of to set up my next trip,I may have to go round to-morrow and see them!!. Garry Hudson.

  8. Thanks Jack on the parts desk at the Halfords Andover store for helping me select and fit a battery to my dad’s Honda Jazz. You went out of your way to help. You were friendly, quick and efficient. It’s service like this which will keep me returning to Halfords in future.Thanks, I can put the jump leads away now! Richard.

  9. ann w in the carlow branch here in ireland was very helpful and pleasent to deal with and deserves a mention. Every time i use halfords i always get what i am looking for and always treated with respect and in my opienion respect is a must. Keep up the good work and the bargains. Chris

  10. Went to Halfords store at the Silverlink North Shields.

    The staff were notable by their absence. Had to wait at the payment counter for a few minutes until Victoria decided to attend. The credit card system is so slow it appears that the card is faulty. Victoria says ” everyone complains but the management take no notice”. The till receipt came out all mangled and with half the print missing.

    Bit of a shambles realy.

  11. bought a trax mountain bike 18 speed in 2011 been a good bike had jobs done to it since then the staff at halfords in wrexham were great at giving adivce how to look after your bike with weekly maintence been doing this for a while but due to bad wheather with all the snow its in badly need off repair but don’nt have the funds to get it done or buy a new moutain bike i still use the bike going back and to work its my only transport goin to work in all wheather’s.the staff have been great easy to talk to and friendly.

  12. Today I visited your store in Banbury to buy & get a headlight fitted. A member of staff called Nathon was really helpfull, selected the bulb that I needed & tried to fit it for me. However he was unable to remove the old bulb & after trying for afew minutes in the wind & rain explained that he would find a colleague to help him. Kirstie joined us outside & by now it was really cold & raining quite hard. They told me to sit in the car to keep warm. They both struggled to remove the old bulb & eventually after at least ten minutes,they suceeded.Nathan was called away to help another customer fit a wiper blade while Kirstie checked that my other lights where working ok. What a brillant service, thank you so much Kirstie & Nathan.

  13. My man ‘Dan’ was the soul of politeness – and awoke my soul with my new stereo. You only pay as much as ‘roomy stereo’ as for a new in-car stereo/quadro/quantoph(r)enia = 5 speakers; and I am very happy with my new sound. Labour was very reasonable and there was an intimate knowledge of the workings of my motor from young Dan. And I had a little procession round under the bonnet,courtesy the man,(as I was new to the motor). I would heartily recommend Halfords to anyone on the speedways for both price and service.

  14. Visited Halfords Hendon store London one guy is super friendly and helpful from the bike hut Gerry and time my bike needs servicing he’s the man I go 2 fast friendly professional excellent service thank you Gerry good work Halfords Hendon bike hut team

  15. In July I had a blown headlight bulb .I removed it drove to Halfords and bought a new bulb to fit as I was going to drive to Gatwick to go away on holiday in the next two hours.After thirty minutes struggling to fit the bulb I had to admit defeat .I went back into store and a very polite young lady assistant asked if she could help me by fitting it for me at a small cost.
    How could I say no.Within five minutes she had done it.Was I so grateful.
    I could get on my way thanks to a wonderfully fast and efficient service
    Then only yesterday the other bulb went.Another trip to Halfords and the same young lady just happened to be there and she remembered me.As she was serving on the till she could not leave it to fit the bulb but called a colleague over.Again the bulb was fitted in around five minutes.and I was on my way.A very satisfied customer.
    May I say that on both occasions I could not fault the care and attention quick and efficient way these two assistants helped me.
    at my local Redditch store.

  16. Have say a 1st class professional service from the team at Halfords Boucher road, Belfast. After a very tricky procedure of replacing a Renault Modus headlamp bulb that resulted in complications, (which is typical of Renaults) the guys got it all sorted. Special thanks to Chris & James.
    As a manager of a company myself there is no doubt the very high standard of this store is due to the branch management. Other businesses take note and take a leaf out of Halfords book, This is how you do business and provide total costumer satisfaction!! (Darren

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